Privacy Policy

Last updated November 29, 2024

This Privacy Policy for Phoenix IT Solutions, Inc (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

• Visit our website at https://www.phxitsolutions.com, or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including support, sales, marketing, or events.

By accessing or using our website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, please do not use our website.

INFORMATION WE COLLECT

We may collect your information via website form, verbally by phone, or information that you have provided to us in an email. The information we obtain may include personal information you have voluntarily provided to us. We collect information when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise, when you contact us. We do not sell the information we collect about you to any third party. We never had, we never will. We collect all information that you voluntarily enter on this website: 

Category of Information                                    Specific Information

Identifying Information                                      Name

Identifying Information                                      Company or Organization Name

Identifying Information                                      Email Address

Identifying Information                                      Phone Number

Identifying Information                                      Device Identifier

Internet or other Electronic Activity                 Description of Your Inquiry

HOW WE MAY USE YOUR INFORMATION

• Enforcing Terms of Service;
• Verify customer information;
• Email and Text message communication, including SMS and MMS communications;
• Security and fraud prevention;
• Analytics;
• Performing services, including administering and improving our services;
• Providing customer service, including improving and administering our support;
• Providing financing;
• Marketing and advertising;
• Complying with the law

HOW WE PROCESS INFORMATION

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. We do not process any sensitive personal information on our website. We have the right to refuse service or communication to anyone or business we deem to have provided false or misinformation. 

DATA SHARING AND DISCLOSURE

• We do not sell the information we collect about you to any third party. We never had, we never will.
• We utilize modern marketing automation services, including Google Analytics for marketing and business services to help us identify activity on our website and improve our marketing efforts. This information may include cookies, IP address, browser type, your operating system, your access times, and pages you visit on the website. To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptoutto follow instructions to Opt-Out of Google Analytics.
• We utilize many modern hardware and software tools in our business as part of the managed services we provide.  These tools may capture personal information about you and your company, but it is only used for service and support of your business. Information collected within these tools is never sold to any third party. 
• We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. 
• We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.  

SMS and MMS TEXT MESSAGE COMMUNICATION

You may Opt-In to communicate with us via SMS or MMS by opting-in to our text messaging service. To Opt-In to SMS and MMS text communication, please text START to the number that is provided to you. When you Opt-In to SMS and MMS text communications, you consent to receive periodic SMS or MMS messages related to our products, services, promotions, updates, and/or customer service communications. Standard messaging and data rates may apply. 

You can opt-out at any time by replying with “STOP” to any of our messages or by contacting our customer service team. Upon opting out, you will no longer receive any future text message from us unless you opt back in with the forementioned options. SMS and MMS Opt-In and phone numbers provided for the purpose of SMS will not be shared with third parties and affiliates for marketing purposes.

For more information or further assistance, you can text HELP to 602-344-9060 or send an email to help@phxitsolutions.com. 

MINOR AND CHILDREN’S PRIVACY

Our website is intended by a general audience, and we do not offer services to children under the age of 18. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will use that information to respond to inform him or her that they cannot use this website or contact us further as they do not meet our client age requirements. We cannot be held accountable for receiving falsified information, including someone who contacts us who is under the age of 18. If you become aware of any data we may have collected from children under age 18, please contact us at help@phxitsolutions.com.

HOW WE PROTECTION YOUR INFORMATION

Security is of the upmost importance in our organization. We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.  

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.  

COOKIES AND SIMILAR TECHNOLOGIES

We automatically collect certain information when you visit, use, or navigate the services through Cookies. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.  

Most web browsers automatically accept cookies, but you may notify your browser settings to decline cookies. By declining some cookie settings, our website may prevent you from accessing all information that is presented on the website. We may use cookies for these reasons, but not limited to: 

• Log and Usage Data
• Device Data
• Location Data

HOW LONG DO WE KEEP YOUR INFORMATION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).  

If we do not have a legitimate business need to continue to keep you or your company’s information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

PRIVACY RIGHTS FOR VARYING STATES

You have rights with respect to your personal data. Depending on the circumstances, you have the right to be informed about the data. We are an Arizona company who may service companies who have satellite locations or headquartered outside of the state of Arizona. Please refer to your state’s privacy rights for further information. 

CONTACT INFORMATION FOR FURTHER ASSISTANCE

If you have questions or comments about this notice, you may contact our Chief Technology Officer (CTO) Brian Taylor by email at help@phxitsolutions.com, by phone at 602-714-1160, or send mail to:

Phoenix IT Solutions, Inc

Brian Taylor

530 E McDowell Road #107-296

Phoenix, AZ 85004

United States