Senior-Targeted Scams

There has been a growing rise in social engineering scams targeting older adults.

We want to be absolutely clear: we do not, have not, and will not offer or solicit any services to monitor your personal computer, mobile phone, or home security system. We will never call, email, or message you to subscribe to these types of services. We will also never request personal information—such as your bank account details, Social Security number, or home address—for the purpose of “verifying your account”or for any other unsolicited reason.

If someone has contacted you claiming to represent us for these purposes, please take the following important steps:

1. Stop ALL Communication Immediately

  • Scammers rely on isolation and urgency, requiring you to act fast.
  • Do not click any links, open attachments, or call the number provided by the scammer.
  • Temporarily disconnect your computer from the Internet if the scammer installed or connected to your device.

2. Do NOT Provide Any Personal Or Financial Information

  • If you have already shared sensitive details (bank info, SSN, Passwords), treat it as an urgent security issue.
  • Change any password that may have been mentioned or accessed.

3. Document What Happened

  • Write down phone number, email address, or method of contact.
  • Note what the scammer asked for and any information you may have shared.
  • These details will help when reporting the incident.

4. Contact Your Financial Institutions If You Shared Banking Details

  • Let them know you have been targeted by a scam.
  • They can monitor for suspicious activity or freeze accounts if needed.

5. Report The Incident To All Proper Authorities

  • Local Police – non-emergency line.
  • FTC (Federal Trade Commission) reportfraud.ftc.gov – Report fraud and scams.
  • ic3.gov – Internet Crime Complaint Center for cyber-enabled crime.
  • AARP Fraud Watch Network – for senior-focused scan support.

6. Run A Safety Check On Your Devices

This does not mean paying for monitoring services.

  • Ensure antivirus software is up to date.
  • Run a malware scan if you clicked on anything suspicious.
  • Ask a trusted family member or local computer professional to review your computer.