Co-Managed IT Services
Our Co-Managed IT Services seamlessly extend your internal team with experienced, enterprise-level support. Phoenix IT Solutions, Inc. partners with your staff to fill skill gaps, increase capacity, and strengthen infrastructure and security—delivering scalable expertise while you maintain full control and focus on core business priorities.
When Your Current Staff Isn’t Meeting Your Current Needs
It’s our goal to take all your problems away, but maybe you just have a few problems you’d rather do without. We can do that, too. Co-Managed IT is when we help your in-house IT staff to cover your IT needs. This is usually a short-term solution, but we have many customers who come back to us again and again when they feel the need. This collaborative approach ensures your staff has the backup they need to maintain efficiency, reduce downtime, and keep your IT environment running smoothly.
Whether your need is related to a special project, unexpected growth, or staff turnover, we can help your IT staff fulfill your IT needs. We don’t outsource anything, so even if you’re looking for after-hours tech support, you can count on getting local service–never overseas technicians.
Flexible IT Support Services
Many organizations rely on Phoenix IT Solutions to perform specialized IT tasks that internal staff may not have the time, training, or resources to handle effectively. Our team of experienced, vetted IT professionals can step in to provide targeted expertise across a wide range of services, including:
- Systems & Hardware – Computer/server installation, removal, additions, and changes; hardware firmware updates; server system updates.
- Software & Security – Windows patch management; managed antivirus solutions; managed software updates; managed internet gateway.
- Strategic Guidance – Quarterly network and infrastructure reviews; annual budgetary meetings and reviews.
- User & Operational Support – End-user troubleshooting; remote system management; asset management; documentation updates; provision of on-site staff.
- Network & Connectivity – ISP management; VoIP and PBX support; GEO mail-flow monitoring; video monitoring.
- Productivity & Oversight – Employee productivity monitoring; home user management.
In addition to handling these specialized tasks, we can also take on the day-to-day responsibilities of your IT staff, freeing them to focus on strategic initiatives and special projects.
At Phoenix IT Solutions, how you use our team is entirely up to you — we’re fully equipped to handle whatever technology challenges you throw our way.
Let Us Provide You with a Custom Solution
IT Consulting
Perhaps your IT staff is adequate for handling your current situation, but you don’t have someone capable of seeing the big picture and designing a new information infrastructure that will work more efficiently.
We can help with IT Consulting. We have experience helping companies of all sizes design IT systems to support their needs. We can design a better solution for your company.
We can also provide an outside perspective if you want a second opinion on the way things are done in your company.
IT Support for Remote Workers
Although we have met many talented IT workers, we have yet to meet one who can be in two places at one time. When your company was all in one place, it was easy for your IT staff to help all your employees. Now your employees might be scattered across the city–or across the country.
Let us be your local IT staff. We can provide tech support for your employees when your IT staff can’t reach them. This can include staffing a helpline or visiting workers where they are.
Compliance Monitoring
IT management goes beyond ensuring systems run smoothly — it requires safeguarding sensitive information in a manner that is secure, legally compliant, and protective of your organization against risk, penalties, or litigation.
Keeping pace with evolving regulations can be challenging for in-house IT teams. That’s why we provide dedicated compliance specialists who understand the legal landscape and industry requirements.
Our experts work with you to implement and maintain robust safeguards, ensuring your organization consistently meets all applicable standards while protecting both your data and your business reputation.
Help Desk Support
An effective help desk is critical to maintaining smooth operations and supporting end users. Our team can seamlessly integrate with your organization by staffing and managing your help desk function.
Whether serving as the frontline point of contact for all IT support requests or acting as a specialized escalation resource for your internal IT team, we ensure issues are resolved quickly and efficiently.
This flexible approach allows your staff to focus on higher-value initiatives while ensuring your users receive the responsive support they need.