Fully Managed IT Services
Phoenix IT Solutions, Inc. delivers Fully Managed IT Services that provide end-to-end ownership of your technology environment with a proactive, security-first approach. Our team handles everything from infrastructure management and help desk support to cybersecurity, cloud services, and strategic planning—ensuring your systems remain secure, reliable, and optimized. With predictable costs and dedicated expertise, we enable your organization to operate efficiently while focusing on growth and core business objectives.
We’re Hands-on, So You Can Be Hands-off.
If you ask a dozen IT contractors what “fully managed” means, you’ll get twelve different answers. To us, it means total peace of mind for our clients. Our goal is to take every technical nuance off your mind, completely.
When you entrust us with your tech, we make sure it’s not just set up, but set up right—so things break as rarely as possible. As part of this, we do the work others tend to shy away from. That includes drilling through concrete and brick to run cabling, communicating with your ISP, managing VoIP, installing rooftop wireless infrastructure, etc.
In a nutshell, we’ll roll up our sleeves to keep you free of headaches. And because we’re 100% local (we don’t have any overseas technicians), we can meet you wherever you are and serve you on-site as needed.
Services Provided
With Phoenix IT Solutions, you gain a trusted partner who not only manages day-to-day IT operations but also ensures your technology is ready to support future growth.
Strategic IT Oversight
- Strategic Planning & Design – Tailored IT roadmaps and infrastructure design aligned with your business goals.
- Contingency Solutions – Comprehensive disaster recovery and continuity planning to safeguard operations.
- Quarterly Network/Infrastructure Review – Regular assessments to ensure alignment with best practices and evolving business needs.
-
Annual Budgetary Meeting/Review – Strategic planning sessions to align IT investments with organizational goals.
System & Infrastructure Management
- Managed Backup Solutions – Secure, reliable backup and recovery strategies to protect your critical data.
- Remote System Management – Proactive monitoring and administration of IT environments from anywhere.
-
Server System Updates – Regular maintenance and updates to ensure stability and security.
-
ISP Management – Coordination with internet service providers to maintain reliable connectivity.
-
Provide On-Site Staff – Skilled IT professionals available on-site to supplement your internal team.
Security & Compliance
- Managed Internet Gateway – Secure, controlled internet access with advanced filtering and protection.
- Managed Antivirus Solution – Enterprise-grade endpoint protection to safeguard against threats.
-
Managed Software Updates – Automated patching and updates to keep systems current and secure.
-
GEO Mail-Flow Monitoring – Continuous oversight of email delivery, routing, and threat detection.
Support
- On-Site Support – Dedicated, in-person technical assistance when you need hands-on expertise.
- Remote Support – Fast, secure, and efficient troubleshooting and resolution from anywhere.
Communications & Collaboration
- VoIP and PBX Support – Installation, configuration, and ongoing management of UCaaS and voice systems.
- Video Monitoring – Deployment and maintenance of surveillance solutions for enhanced security.
- Employee Productivity Monitoring – Tools and reporting to help track and improve workforce efficiency.
- Home User Management – Secure and reliable IT support for remote and hybrid employees.
Fully Managed Service Options
We offer a few support plans to accommodate a range of needs and budgets. Each plan includes some number of support hours, an SLA, and a reduced price for additional hours. If you choose a platinum or diamond plan, you’ll be guaranteed 24×7 technical support with a 4-hour emergency response time. Here’s a quick rundown of what you can expect to get with each of our plans.
GOLD: The Essentials
Appropriate for many smaller businesses, our Gold plan comes with a predefined number of tech support hours, response hours from 8:00am – 5:00pm Mon-Fri, and an 8-hour emergency response time. Gold customers also get a ~ 10% discount for additional hours. The plan includes the most essential IT services, including patch management, help desk support, troubleshooting, and documentation updates. To keep the plan inexpensive but flexible, we offer lots of optional add-ons based on your specific infrastructure needs.
PLATINUM: Premium Service
,Appropriate for fast-growing, smaller and mid-sized businesses, our Platinum plan comes with a predefined number of tech support hours, 24×7 guaranteed response, and a 4-hour emergency response time. Platinum customers also get a ~15% discount for additional hours. The plan includes a robust suite of services compared to the Gold plan, including server system updates, quarterly reviews, managed antivirus, and more. We offer a dedicated, scheduled on-site staff augmentation, if desired.
DIAMOND: Enterprise Service
Appropriate for established companies, our Diamond plan comes with a predefined number of tech support hours, 24×7 guaranteed response and a 4-hour emergency response time. Diamond customers also get a ~20% discount for additional hours. The plan includes almost every service we offer, including server system updates, quarterly reviews, managed antivirus, and more. With the Diamond plan, we can also provide dedicated, scheduled on-site staff augmentation if desired.
Interested? Let’s Talk.
Flexible, Local Service
We don’t outsource any technicians. This ensures that we can be there for you with flexible, on-demand, local service, providing on-site and on-time help anywhere in the USA.
Need Immediate Tech Support?
If you’re experiencing an urgent issue — such as an internet outage — and you’re not currently on one of our service plans, we can still help. Our team offers on-demand, hourly support, with many internet and connectivity issues resolved for approximately $250.
Call us today at 602-714-1160, and we’ll get you back online quickly.